VoIP platforms like MightyCall have been gaining momentum in the past few years. Not only do they offer a cost-effective alternative to traditional providers, but their ultra-accessible business phone systems are compatible with any device, any work environment, and any sized business.
But not all virtual phone systems are worth their salt.
If you’re looking for better VoIP phone service for your small business, we’ve got you covered. Let’s explore six of the best MightyCall alternatives, as well as their prices, features, and overall functionality. We’ve also got a full chart of comparable features so you can make a more informed choice.
What you need to know about MightyCall
MightyCall is a virtual phone number provider established in 1999. This legacy platform has been offering its services to contact centers, help desks, and customer support teams for more than two decades — with mixed success.
The basic plan provides some level of functionality, with features such as:
- Call flow
- Custom greetings
- Mobile apps
MightyCall provides integrations in the form of web widgets, which are just customization options for specific workflows. Think click to call and callback options, and you’ll have a pretty good feel for what these are.
If you want real integrations with APIs and CRMs, you’ll need to upgrade to the second pricing tier. However, this is only available if you have a minimum of three users. If you’re a solopreneur or a two-person team, you won’t be able to access integrations unless you pay extra.
There are quite a few key features locked away behind more expensive paywalls, including call recordings and voicemail to email. Keep in mind also that if you do upgrade for call recordings, MightyCall removes recordings after one year. Speaking of recordings, both call recordings and voicemail live in a separate section from texts, making it more time-consuming for teams to catch up on conversations.
Perhaps the most baffling limitation of all: you’re limited to 1,000 texts and 1,000 minutes per month. The only way you can go beyond this limit is to upgrade to MightyCall’s second most expensive plan. Which, as you know, requires a minimum of three licensed users.
Feeling underwhelmed? You’re not alone. Many of the user reviews for MightyCall share the same sentiment (especially regarding the customer experience):
“Very disappointing. I wanted it to work vs one of the big competitors but it has cost me business and wasted too much of my time.” – Jamie B.
“I tried this system because it was supposed to be better for small businesses. The fact that it was less expensive than RingCentral was a pro, except when I lost a client, then it turned into the most expensive service I’ve ever bought.” – GetApp Reviewer
“The MightyCall Mobile is always cutting even when my internet connection is really good. The quality of the conversions are bad. The support service takes weeks to reply. There is no easy tracking of tickets.” – Richard P.
There are three levels of MightyCall pricing:
- $18 per month per user (2 users at $9 per user per month)
- Comes with two toll-free or local numbers, 10 contacts, and custom greetings
- $45 per month (minimum of 3 users on this plan at $15 per user per month)
- Unlock unlimited contacts, call recordings, and voicemail to text
- Custom price — contact for more info
- Includes the same features as the Business plan, but requires a minimum of 10 users to purchase
Why businesses turn to MightyCall alternatives
While MightyCall has a few noteworthy features, it just can’t compare to VoIPs offering unlimited calls, a more intuitive experience, and integrations at the basic level. Most marketplace alternatives surpass MightyCall’s legacy platform in every way — and are much more cost-effective for unified communications.
How we ranked MightyCall alternatives
We ranked the six best MightyCall alternatives based on these key factors:
- Value for money: Does the price per user accurately reflect what you’re getting? Are there any hidden fees?
- Third-party integrations: Does the platform offer plugins with third-party apps?
- Reliability: How much can you trust the platform’s call quality?
- Ease of use: How intuitive is the interface to use and navigate? How complex is onboarding teammates onto its system?
- Customer support: Are support staff available to answer any and all questions?
6 best MightyCall alternatives
Invest in a VoIP service that’s more than call center software or outdated PBX systems. Let’s look at six of the most beneficial alternatives to MightyCall — starting with the best of the best.
OpenPhone is the modern business phone solution that can help you easily scale your phone system as your team grows. And we’re not just tooting our own horn. Dozens of credible awards and thousands of customers prove our platform is a cut above the rest.
- Make unlimited calls and texts to anyone in the US or Canada
- Easily access OpenPhone from your preferred device including laptops, tablets, and phones (Android and iOS)
- Automatically record all your business calls or one-button tap to record specific calls
- See all your call recordings, texts, and voice messages are in a single view with a contact so you can save time responding to your customers
- Work together with your team on responding to your work contacts through internal threads and mentions
- With OpenPhone, you’ll never have to meet user quotas to upgrade your business plan. You can access the features and integrations you want without ever paying more than you need. How’s that for cost savings?
By the way: you can get an unlimited amount of phone numbers on your OpenPhone plan. Assign each member of your team a US local number, Canadian number, or toll-free number, or create shared numbers for entire departments. Whether your team works together in person or remotely, you can access OpenPhone through an internet connection.
Perhaps best of all, OpenPhone also lets you connect your business phone to other tools in your tech stack including HubSpot, Slack, and email. You can even use OpenPhone’s Zapier integration to integrate with 3,000+ other apps. The possibilities are incredible. And speaking of incredible, our reviewers have listed us as the best business phone system on G2:
“I’m a huge stickler for great UI/UX design, and OpenPhone has it. I love the user interface, its usability is simple and straightforward, and it offers everything at very affordable pricing. I also love the text messaging features and text transcriptions of voicemails.” – Marlon H.
“This phone system was great to implement and has really impacted the way we work. Having the ability to easily work from a single inbox and share all of our contacts so that we know exactly who is calling at any point.” – Frank B.
We like to keep things simple around here. We offer three transparent plans:
- Standard: $10 per user per month
- Premium: Unlock analytics, call transfers, and more for $20 per user per month
- Enterprise: A custom quote for a custom plan
Unlike MightyCall, unlimited calls and texts are available on every tier of OpenPhone. And you can have as many users as you need on your preferred plan.
How to port and switch your number from MightyCall
Looking to move your existing number from MightyCall (or another provider) to OpenPhone? All you need to do to port over your number is:
- Sign up for an OpenPhone account; during your free seven-day trial, select a temporary new number
- Complete a 1-minute porting form at your convenience.
Questions? Just drop by the help center.
The bottom line for OpenPhone
Reliability, transparency, and flexibility — it’s what makes OpenPhone one of the best on the market. Unlimited calls and texts come with our plans and never depend on the size of your team. We’re not MightyCall, but we’re definitely mighty.
Sign up for a free trial of OpenPhone at any time.
Another legacy VoIP system, Grasshopper offers a concise selection of call features. Round-the-clock support provides real-time help for their services, all of which are designed for small business use. A few of the most notable include:
- Call routing
- Unlimited calling and texting
- Third-party integrations
Don’t get too excited about these integrations, though: they’re only for Skype and Google Voice (which, yes, are other VoIPs
You’ve got three options to choose from (billed monthly):
- Solo: One number and three extensions for $29 per month per user
- Partner: Three numbers and six extensions for $49 per month per user
- Small Business: Five numbers and unlimited extensions for $89 per month per user
The bottom line for Grasshopper
With limited integration and teamwork capabilities, Grasshopper is best for private use or solopreneurs only. If your brand is experiencing rapid growth, or if you’re looking for a more team-centric communications plan, this probably isn’t the business phone system for you.
Businesses needing a video, text, and call solution often turn to RingCentral as a potential fit. This modernized platform seems to have it all: video conferencing, virtual calls and texts, and even a team messaging function for stronger collaboration. However, there are quite a few listed features that don’t offer much utility:
- Unlimited audio conferencing
- Internet faxing
- 24-hour meetings
Even on RingCentral’s cheapest plan, you might end up paying for features you never use. And if your team grows beyond 20 users, you’ll be kicked off the Essentials plan and forced to purchase the Standard plan — a very expensive transition indeed.
Heads up: the cost of RingCentral is directly related to the number of people on your team. Smaller teams pay more per user.
Based on a team of fewer than 20 users, there are four pricing tiers to choose from:
- Essentials: $19.99 per user per month
- Standard: $27.99 per user per month
- Premium: $34.99 per user per month
- Ultimate: $49.99 per user per month
The bottom line for RingCentral
RingCentral offers more opportunities than MightyCall, but it’s certainly not more flexible. This is by far one of the pricier alternatives on the list and can be prohibitive to younger startups. If you’re using your budget wisely, you might want to think twice about coupling with RingCentral.
Cloudtalk’s biggest claim to fame is its overwhelming variety of communication features. No matter how many calls and texts you get per day, Cloudtalk allows you to manage the call queue exactly the way you want — for a price.
Cloudtalk features include:
- Automated call distribution
- International number support
- Unlimited inbound calls
If you’re wondering why outbound calls aren’t unlimited, it’s because they’re not free. Each call is priced per minute, becoming extremely expensive extremely quickly. Get ready to pay up if you’re a business that relies on cold calls or dialing out to your customers.
Cloudtalk provides four different pricing tiers. If you pay monthly, you’ll end up with:
- Starter: $30 per user per month
- Essential: $40 per user per month
- Expert: $60 per user per month
- Custom: Call for details
The bottom line for Cloudtalk
You’ll pay a hefty fee to access Cloudtalk’s basic features — and pay even more to get all of them all at once. And with a significant cost for each outbound call, your monthly bills might start adding up fast.
5. Google Voice
Like other alternatives on this list, Google Voice is a highly respected VoIP used by thousands of small businesses. Unlike the rest, however, Google Voice is also one of the least team-centric as well. The business features provided are extremely limited:
- Mobile phone and desktop apps
- Usage and activity analytics
- Integrations with G-Suite
Google Voice drops the ball on collaboration in a number of ways. It’s not possible to get a shared number in Google Voice, significantly impacting the workflow of your teams. You also can’t purchase toll-free numbers, which might be a bummer to growing brands.
Perhaps most frustrating of all, Google Voice isn’t available to users outside of certain countries. If you have team members outside of the US, they might not be able to integrate with your Google Voice plan.
Google Voice pricing
While Google Voice for personal use is free, Google Voice For Google Workspace (the business plan) is not. You’ll need to pay per user to access all of GV’s features — including an extra $6 per month for Google Workspace. Google Voice for Google Workspace has three plan options on top of that Google Workspace fee:
- Starter: $10 per user per month
- Standard: $20 per user per month
- Premiere: $30 per user per month
The bottom line for Google Voice
Despite its brand-name backing, Google Voice can be severely limiting to most businesses. International brands may not be able to access the platform at all — impacting growth and the bottom line.
On the surface, Nextiva looks like a great VoIP option. Its large list of features and cloud-based access make Nextia seem like a solid option for remote or distributed teams. But when you look a little closer at its pricing tiers, you’ll see some troubling flaws. Nextiva’s basic plan only provides:
- Unlimited voice and video calls
- Internet faxing
- Toll-free numbers
Nextiva’s basic plan looks suspiciously similar to a traditional carrier.
Like RingCentral, Nextiva’s plans are related to the number of employees you manage. The less you have, the more you pay (for some reason).
If your business has four users or less, here’s what Nextiva will cost:
- Essential: $30.95 per user per month
- Professional: $35.95 per user per month
- Enterprise: $45.95 per user per month
- Ultimate: $75.95 per user per month
The bottom line for Nextiva
Nextiva’s features aren’t necessarily bad — but all the best ones are locked behind higher paywalls. Couple that with expensive plans and some unnecessary features, and you might be left wanting more.
OpenPhone: The best MightyCall alternative
For thousands of customers around the world, OpenPhone is the one MightyCall alternative to rule them all. It’s not hard to see why, especially with this handy comparison chart.
|Pricing||Starts at $18 per month per user||Starts at $10 per month per user||Starts at $29.99 per month per user||Starts at $30.95 per month per user||Starts at $10 per month per user||Starts at $25.00 per user per month||Starts at $29.99 per month per user|
|Unlimited calling to US & Canada||Requires upgrade||✓||✓||✓||Unlimited calls to Canada from the US only||x||✓|
|Unlimited texting to US & Canada||Requires upgrade||✓||MMS not available with toll-free or Canadian numbers||Requires upgrade; mobile only||Unlimited text in US only||Upgrade required||Unlimited SMS in US only|
|Voicemail transcriptions||Requires upgrade||✓||✓||Requires upgrade||✓||✓||✓|
|Set business hours||✓||✓||✓||✓||✓||Requires upgrade||✓|
|Additional phone numbers||$10 per month per number||$5 per month per number||$10 per month per number||x||Varies||Region-specific pricing||$4.99 per month per user|
|Call recording||Requires upgrade||✓||x||Requires upgrade||x||✓||Requires upgrade|
|Shared phone numbers||x||✓||x||✓||Requires upgrade||✓||Up to 20 users|
|Auto-attendant (virtual receptionist)||✓||✓||✓||✓||✓||Requires upgrade||Requires upgrade|
|Slack integration||x||✓||x||x||x||x||Requires upgrade|
|Zapier integration||Requires upgrade||✓||x||x||x||Requires upgrade||Requires upgrade|
|CRM integration||Requires upgrade||Requires upgrade||x||Requires upgrade||x||Requires upgrade||Requires upgrade|
|iOS and Android apps||✓||✓||✓||✓||✓||✓||✓|
Ready to streamline your phone communications? See how easy it is to save time using your phone system while still delivering the best experience possible to your contacts. You can try out OpenPhone free with a seven-day free trial.
The post The best MightyCall alternatives for 2022 appeared first on OpenPhone Blog.